Privacy Policy
Last updated: 15 January 2025
1. Introduction
Rdmayc LTD ("we," "our," or "us"), registered at 42 Tyning Road, Bristol BS3 5DE, United Kingdom, with company registration number 52749381, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, rdmayc.com, or engage with our services. It also sets out your rights under the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We encourage you to read this document thoroughly so that you understand our practices regarding your personal information.
2. Information We Collect
We may collect and process the following categories of personal data about you. Information you provide directly includes: your full name, email address, telephone number, and any other details you submit through our registration forms, contact forms, or when communicating with our support team. Information we collect automatically includes: your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other usage statistics collected through cookies and similar technologies. We also collect details about your interactions with our customer service team, including call recordings where you have consented, and records of correspondence via email or other channels.
3. How We Use Your Information
We use your personal data for the following purposes. To provide and manage our services: processing your registration, setting up your trading account, and facilitating the operation of our AI trading platform. To communicate with you: responding to your enquiries, sending service-related notifications, and providing account updates. For verification and security: confirming your identity, preventing fraudulent activity, and maintaining the security and integrity of our systems. For analytics and improvement: analysing usage patterns to enhance our platform, develop new features, and improve the overall user experience. For legal compliance: fulfilling our obligations under applicable laws, regulations, and regulatory requirements, including those set by the Financial Conduct Authority where applicable.
4. Legal Basis for Processing
We process your personal data on the following lawful grounds. Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications. Contractual necessity: where processing is necessary for the performance of a contract with you, such as providing the Rdmayc AI trading platform services. Legitimate interests: where processing is necessary for our legitimate business interests, including improving our services, securing our platform, and preventing fraud, provided these interests are not overridden by your rights and freedoms. Legal obligation: where we are required to process your data to comply with applicable laws, court orders, or regulatory directives.
5. Data Retention
We retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. Account data is retained for the duration of your relationship with us and for a period of six years thereafter in compliance with UK tax and company record-keeping requirements. Usage data collected through cookies and analytics is retained for a maximum of twenty-six months. We review our retention periods regularly and securely delete or anonymise data that is no longer required.
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with: service providers who assist us in operating our platform, including hosting providers, payment processors, and customer relationship management systems, all of whom are bound by contractual confidentiality obligations; regulatory bodies, law enforcement agencies, or courts where disclosure is required by law; professional advisers such as solicitors, accountants, and auditors where necessary for the conduct of our business. All third parties with whom we share data are required to implement appropriate security measures and to process your data only in accordance with our documented instructions.
7. International Transfers
Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area. Where data is transferred outside these jurisdictions, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office or an adequacy decision, to guarantee that your data receives an equivalent level of protection. You may request details of these safeguards by contacting us at the address provided below.
8. Your Rights
Under UK data protection law, you have the following rights regarding your personal data. Right of access: you may request a copy of the personal data we hold about you. Right to rectification: you may request that we correct any inaccurate or incomplete data. Right to erasure: you may request that we delete your personal data in certain circumstances. Right to restrict processing: you may request that we limit how we process your data. Right to data portability: you may request that your data be transferred to another organisation in a structured, commonly used format. Right to object: you may object to processing based on legitimate interests or for direct marketing purposes. To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
9. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Essential cookies are required for the website to function properly and cannot be disabled. Analytics cookies help us understand how visitors interact with our site. Functional cookies remember your preferences to provide a more tailored experience. You can manage your cookie preferences through your browser settings at any time. For detailed information about the cookies we use, please refer to our Cookie Policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
Rdmayc LTD
42 Tyning Road, Bristol BS3 5DE, United Kingdom
Email: [email protected]
Phone: +441179382746
Managing Director: Eleanor Cross
Registration Number: 52749381
Registered with: Law office Wainwright, 15 Osborne Road, Clifton, Bristol BS8 2HB, United Kingdom